Raising Grandkids, Facing Crisis: The Jackson's Story

When Ursula and Billie Jackson joined the 100 Families Initiative in July 2024, they were working long hours, raising their grandchildren, and facing an overwhelming number of challenges—often with little support. But from day one, Ursula was determined to move her family forward.

Juggling two jobs, Ursula didn’t wait for solutions to come to her—she pursued them. She applied for housing assistance and LIHEAP, scheduled crucial Social Security appointments, and secured help for essentials like diapers and school supplies. One of her grandchildren had recently been diagnosed as legally deaf, and she made it her mission to get the medical care and therapy needed, no matter how complicated the process.

By January 2025, Ursula’s efforts had begun to pay off. With the guidance and support of the 100 Families Initiative, she had successfully secured health insurance, ensured regular doctor visits for her grandchildren, and submitted applications for Supplemental Security Income (SSI). Even more encouraging, her DCFS case was officially closed as unfounded—an enormous step toward family stability and peace of mind.

Among her milestones was opening a checking account—a first for her—and learning to manage her bills and expenses independently. This financial empowerment was more than a practical step; it was a symbol of Ursula’s growing confidence and control over her family’s future.

Support from her Family Advocate, the Options Pregnancy Resource Center, and Medical Solutions made a meaningful impact. These connections, tracked through the collaborative case management software HopeHub, became lifelines as Ursula worked tirelessly to build a better life for her grandchildren.

Ursula and Billie's story is still unfolding, but they have shown that with determination and the right support system, stability and success are within reach.